Uni Loan User Agreement

01About This Agreement

These terms are between you and Soar-Global Tech Services Limited (CAC RC 8154064), with its business address at PLOT 1395, ALONG 1M ROAD, FHA, LUGBE, AMAC, FCT, Abuja, Nigeria ("we", "us" or "our"). Uni Loan is a digital lending service operated by Soar-Global Tech Services Limited. Uni Loan is not a separate legal entity.

Regulatory status: Soar-Global Tech Services Limited is listed by the Federal Competition and Consumer Protection Commission (FCCPC) on its public approvals list for digital money-lending companies and apps, including UNI LOAN APP. The service is intended to operate under the FCCPC Digital, Electronic, Online or Non-Traditional Consumer Lending (DEON) framework and any other applicable Nigerian requirements. You can check the FCCPC public listing at FCCPC digital-lender approvals. We do not claim CBN authorisation unless a separate current CBN licence is expressly identified and supported by the relevant official document.

These terms apply together with the specific loan offer accepted by you, our Privacy Policy and any notices shown in the app or website. If a specific loan offer conflicts with these general terms, the specific offer controls for that loan.

02Eligibility and Responsible Use

To use the lending service, you must:

• be at least 18 years old and legally capable of entering a contract;
• be located in Nigeria and provide accurate information that belongs to you;
• provide any identity, contact, income, bank-account or other information reasonably required for assessment and compliance; and
• use the service for lawful personal or business purposes and not for fraud, money laundering or any prohibited activity.

We may decline, reduce, vary or withdraw an offer where information is incomplete or cannot be verified, where repayment would not be sustainable, where fraud or misuse is suspected, or where required by law. We will notify you when a request is declined or materially changed, subject to legal and security limitations.

If we become aware that a person under 18 has used the service, we will take reasonable steps to restrict or terminate the account, cancel any pending application and prevent further disbursement. We will handle related personal data in accordance with our Privacy Policy and applicable Nigerian law. If a loan has already been disbursed, we will review the circumstances and take any further steps required by law.

03Application and Credit Assessment

You must actively request credit. We do not provide automatic or pre-authorised loans. Submitting an application is only a request for consideration and does not create a debt.

We may verify your identity, assess your ability to repay sustainably, check information with permitted service providers or credit-reference agencies, and use proportionate risk and fraud-prevention models. We may ask for additional information if needed to make a fair decision. You must promptly tell us if information you provided changes or is inaccurate.

We will not require access to your address book, SMS messages, call logs, photos or gallery for the core lending service. We will request only permissions that are necessary, explain their purpose and respect your device settings.

04Loan Offer and Contract Formation

If your application is approved, we will show or deliver a written loan offer before you accept it. The offer will state, in one place:

• the lender and borrower names;
• the principal amount and the amount actually disbursed;
• the interest rate and equivalent maximum APR applicable to the offer;
• every fee, charge, tax, deduction and any third-party cost payable by you;
• the total amount payable, instalment amount, number of payments and repayment frequency;
• each payment due date, the first repayment date and the final repayment date;
• any security, late charge, default consequence or recovery cost, if lawful and applicable; and
• how to accept, decline, cancel before disbursement or request help.

You may review the offer and ask questions before acceptance. A loan contract is formed only when you accept the offer through an authorised channel and we confirm disbursement or otherwise confirm that the contract has started. We will give you a durable electronic copy of the contract and relevant transaction record.

Cancellation and cooling-off rights: You may cancel an accepted loan offer at no cost any time before funds are disbursed by using the cancellation option shown in the app or by contacting support. We will not disburse credit without your active acceptance. Once funds have been disbursed, any early-repayment right, adjustment or applicable charge will be stated in your loan offer and will be handled in accordance with applicable law. Nothing in these terms limits any mandatory cancellation, cooling-off or rescission right that applies to you under Nigerian law.

05Disbursement, Interest and Repayment

We will disburse an accepted loan to the verified Nigerian bank account or other lawful destination stated in your offer. We may deduct only amounts clearly disclosed in the offer and permitted by applicable law.

Interest and fees accrue only as stated in the specific loan offer. We will not add an undisclosed fee, change the interest rate or change a repayment obligation unless the change is expressly allowed by the offer, fairly notified to you and lawful. We do not charge for a product or renewal that you did not request.

You must repay each instalment by its due date using the payment method made available by us. You may repay early by contacting support or using the available in-app option. Any early-repayment adjustment or charge will be disclosed in advance and will not exceed what is permitted by applicable law.

Before you accept, the website or app will show an indicative estimate where relevant. An estimate is not a promise of approval or pricing. The final loan offer and repayment schedule are the binding figures for your loan.

06Missed Payments and Fair Recovery

If a payment is missed, contact us promptly so that we can explain the amount due and discuss any available support. We may send reminders and take lawful steps to recover an unpaid debt, but we will act professionally, proportionately and consistently with your contract and applicable law.

We will not use threats, intimidation, public shaming, defamation, abusive language, excessive contact, misleading claims, or disclosure of your debt to people who are not lawfully involved. We will not access or use your contacts or address book for debt collection. We will communicate with you through the contact details and channels you have provided, subject to lawful exceptions.

Any default fee, post-default interest, recovery cost or other consequence must be clearly stated in your loan offer. Default-related charges must be lawful, reasonable and not compounded on fees or other default charges. The total default-related charges for a loan will not exceed the outstanding principal amount, and no default-related charge will be added after the amount due has been fully paid.

For any personal-loan offer made available through the iOS app, the equivalent maximum APR, including interest, fees and other mandatory charges, will not exceed 36%, and the loan will not require full repayment within 60 days or less. You remain responsible for amounts properly due under the accepted offer, but nothing in these terms removes any consumer protection or legal right available to you.

07Personal Data and Privacy

We collect and use personal data only for clear, lawful and necessary purposes such as identity verification, credit assessment, fraud prevention, disbursement, repayment servicing, customer support, legal compliance and security. We may share relevant data with verified payment, banking, identity, credit-reference, fraud-prevention, hosting and support providers acting lawfully and under appropriate safeguards.

Our detailed processing practices, retention periods, permissions and your rights to access, correct, delete, restrict or object to processing are set out in the Privacy Policy. Where processing depends on consent, you may withdraw consent; withdrawal may affect services that require that processing. You may request an account or data deletion subject to information we must retain by law.

We may provide service and transaction information to recognised credit bureaus or regulators where required or permitted by law. We will not sell your personal data.

08Questions, Complaints and Redress

Contact us first if you have a question, suspect an error, believe a payment was not applied, or want to complain about an offer, collection contact, data use or service issue. Our complaint process is intended to be fair, transparent, responsive and independent. We aim to address complaints within 24 hours; where that is not practicable, we will tell you the expected timeframe, which will not exceed 48 hours where required by applicable digital lending rules.

We will provide a statement or history of your use of the service when you request it, subject to verification and applicable law. You may also seek redress through the Federal Competition and Consumer Protection Commission or another competent authority where available. The FCCPC digital-lending complaint channel is lenderstaskforce@fccpc.gov.ng.

09Changes, Suspension and Termination

We may update these general terms when our services, technology or legal requirements change. We will publish the updated version and update the date above. Changes will not alter the principal, interest, fees or repayment dates of an accepted loan unless the accepted loan offer expressly allows the change and the change is lawful.

You may stop an application before accepting a loan offer. You may request closure of your account through the app or by contacting support. Closing an account does not cancel an accepted loan or amounts that are already due. We may suspend access where necessary for security, fraud prevention, legal compliance or service protection, and will explain the reason where permitted.

10General Legal Terms

• No guarantee: information on the website is general information and not a promise that you will qualify, be approved or receive a particular amount.
• Electronic records: you agree that notices, offers, acceptance records and statements may be delivered electronically and retained as business records.
• Assignment: we will not transfer an accepted loan in a way that reduces your rights without required consent or notice. Any permitted service provider remains responsible for lawful handling of your data.
• Severability: if a term is invalid or unenforceable, the remaining terms continue to apply to the extent permitted by law.
• Governing law: these terms are governed by the laws of the Federal Republic of Nigeria. Nothing prevents you from using a statutory complaint, regulatory or court remedy available to you.

Dispute resolution: Please first send a written complaint to support@soarglobaltech.com so we can investigate and try to resolve it promptly. If the complaint is not resolved, you may escalate it to the Federal Competition and Consumer Protection Commission or another competent regulator, and you may use any applicable mediation or conciliation process. If the dispute remains unresolved, either party may bring it before a court with appropriate jurisdiction in the Federal Capital Territory, Abuja, subject to any mandatory jurisdiction or consumer-protection rule. Nothing in these terms requires you to waive a statutory right to complain, seek redress or bring proceedings.

For questions about these terms, contact support@soarglobaltech.com.